Disclaimer
“Site” means the Tudor Lodge Sandton Internet pages, and “User” means any person or entity who interacts with the Site or the information provided by the Site.
Information on the site is provided “as is”, and Tudor Lodge Sandton makes no warranties, express or implied as to the correctness of the information presented, and shall not be liable for any inconveniences, losses of revenue, interruptions or consequential damages of any kind, resulting from the direct or indirect use of the site or the information presented at the site.
Tudor Lodge Sandton reserves the right to modify or delete any records for whatever reason, and without prior notice or obligation. The tudorlodge.co.za web pages and its contents remain the exclusive property of Tudor Lodge Sandton, and the downloading, copying or transferring of such data is strictly prohibited unless express permission is granted by Tudor Lodge Sandton.
Tudor Lodge Sandton grants the user permission to use the information for personal use only, and such results may not be copied, reused, modified, manipulate, or transmitted without the express permission of Tudor Lodge Sandton.
Mention of companies, firms, organisation, products, or persons at the site is for informational purposes only, and constitutes neither an endorsement nor a recommendation.
All brands, products, trademarks and service names mentioned in this web site are the property of their respective owners.
Tudor Lodge Sandton will not be held responsible for any financial matters incurred by users for whatever reason.
1. Booking procedures
Once you have chosen your booking, we will need a written confirmation of your booking. This can be done either by e-mail, fax or post. Telephone bookings are also accepted although it is strongly advised to do it in writing.
2. Arrivals and departures
Arrival and departures should be at 11am.
These rules will apply specially in peak season and we would be grateful if you could follow them. However, there may be exception and you can notify us in advance if you need to arrive at your property earlier or leave later. This can only be arranged if a Tudor Lodge Sandton representative has been notified in advance.
3. Payments
Payments can be made by cash, bank transfer or credit card.
Payments can be made South Rands (ZAR)
4. Damage to Property
Damages, breakages, abuse of electric appliances (A/C) or property that has been left in an unsuitable manner are your responsibility, you will have to either replace any broken item or pay for any of the above. We would also ask you to leave the property in a suitable way.
5. Prices and the web site
Tudor Lodge Sandton reserves the right to amend, update and correct any details found on our website. Although we will try our best to ensure prices do not vary for at least a year but cannot take responsibility for any price changes. Therefore we will ask you to make sure when making a reservation to check the price listed on the website or quoted to you.
6. Discounts and special offers
Tudor Lodge Sandton will from time to time advertise rates at a discounted rate. These offers will be valid for a period of time and upon availability.
It is extremely important when making a reservation to mention “the special offer”. Failure to do so may result in you paying for the total balance if the promotion is no longer available during the “special offer” period.
7. Building work
At Tudor Lodge Sandton, we will do our best to offer you accommodation that is suitable to your needs. We cannot accept any responsibility for any building work that has started close to your room/suite. We will obviously inform you of any renovation/maintenance works but cannot accept responsibility for any inconvenience in this respect.
8. Amendments and Cancellations
Amendments or Cancellations made by us:
If for reason beyond our control, there have been minor changes to your accommodation, we will inform you in writing of the changes and offer you another room to the same standards. Minor changes to your accommodation cannot result in cancelling your booking as an alternative has been offered to you. However, if no such room is available, we will offer you: a) a cheaper accommodation thus handing the difference back or b) a more expensive one in which case we expect you to pay for the difference. If you do not wish to accept either, we will refund all monies to you.
Amendments or cancellations made by you:
Once the reservation has been confirmed, you are bound to arrive and depart on the day and dates agreed. If for any reason, you may need to amend those dates, we will obviously be happy to oblige. This will only be possible if the room is available. If we are unable to help you, we will expect you to arrive on the dates agreed previously.
9. Insurance and Personal safety
Tudor Lodge Sandton will not be responsible for any loss, theft or damage on our premises.
10. Your requirements
We would advise you to inform us at time of bookings of any requirements necessary to your stay. This may include a specific accommodation or items for disabled people, a baby cot, an extra bed or anything that may be suitable to your needs. Tudor Lodge Sandton will not be responsible if you fail to inform us in advance of such needs.
11. Force majeure
Although Tudor Lodge Sandton will do everything in their power to ensure you have good experience, we cannot be made responsible for any events that may occur during your stay; this include
Adverse weather conditions which would affect directly or indirectly your stay.
Civil instability which may force you to leave early.